Privacy Policy

Wetzel’s Pretzels of Augusta® (also referred to in this Privacy Policy as “we”, “us”, and “our”) is committed to protecting your privacy and security online. We strive to do everything we can to respect the trust customers have in our brand, and our commitment to your privacy is no exception. We are committed to protecting and safeguarding the privacy of visitors to this website.

Please carefully read this Privacy Policy so that you will fully understand how your personal information will be treated as you use the Wetzel’s of Augusta website. This Privacy Policy outlines our personal information handling practices.

By providing Wetzel’s Pretzels of Augusta® with your personal information, you signify that you agree with the terms of our current Privacy Policy as posted here, which may be amended from time to time as provided below in this Privacy Policy. If you do not agree with any term in this Privacy Policy, please do not provide any personal information. However, if you choose not to provide your personal information, you may not be able to, among other things, access particular areas of our website, access and use rewards programs (“Reward Card”), e-mail clubs, order certificates, obtain franchise information, enter contests, request samples, or send us e-mail.

Please note that residents of certain jurisdictions have additional rights as set forth below in the section titled Additional Information for Certain Jurisdictions.

If you are a California resident, please refer to the Additional Information for California Residents section below for important information about the categories of personal information we collect and disclose, as well as your rights under California privacy laws, including your right to submit a request to opt out of the sales and sharing of your personal information by us.

WHAT KIND OF PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT, AND WHO IS COLLECTING IT?

Wetzel’s Pretzels of Augusta® only gathers personal information when voluntarily submitted by you. If you request information from Wetzel’s Pretzels of Augusta® or wish to share an experience you had at our Augusta franchise store, we’ll ask for personal information such as your name, address, and email address, as well as the store location and any other information you may wish to share, so we can best respond to your comments. This information helps us better customize the services at Wetzel’s Pretzels of Augusta®. Additionally, if you contact Wetzel’s Pretzels of Augusta®, we may keep a record of that correspondence.

When you access certain areas of the Wetzel’s of Augusta website, we may ask you for your registration or login information. Such information can include your name, e-mail address, residence or billing addresses, and/or credit card information (to hold a reservation or for online purchases).

From time to time, we and/or our partners will sponsor contests and provide information regarding specials and events that may require additional information. Wetzel’s Pretzels of Augusta® partners or third-party sites that have links on our website may collect personal information about you. Please be aware that the information collected by these partners or third-party sites is not covered under this Privacy Policy.

As part of customizing and personalizing your service, Wetzel’s Pretzels of Augusta® uses cookies to store and sometimes track information about you. A cookie is a small amount of information that is sent to your browser from a web server and stored on your computer’s hard drive. The cookie stores information and is sent when you register or sign in. Cookies enable you to automatically log in to your account when you visit the Wetzel’s of Augusta website. We also use cookies to track your use and the number of entries in our promotions and contests. Cookies help us estimate the size of our audience and measure traffic patterns. Additionally, our partners may use their own cookies. Use the options in your web browser if you do not wish to receive a cookie, or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. You can also adjust your cookie settings through the cookies preference manager widget located at the bottom left of the Wetzel’s of Augusta website. However, your settings are browser and device-specific, so if you return to our website from a different device or browser, or you delete cookies on your current browser, you will need to apply these settings again. If you disable all cookies, you may not be able to take advantage of all the features of this website.

Wetzel’s Pretzels of Augusta® may also collect certain aggregate information about you and your use of our website whenever you visit, such as various forms of “click stream” information, including URLs or domains, site traffic statistics, and origination information, page views, impressions, and operating system and browser types. In addition, Wetzel’s Pretzels of Augusta® servers automatically log your IP address when you request pages on our website. This aggregate information generally will not personally identify you or be correlated to you individually for external purposes. Wetzel’s Pretzels of Augusta® may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any of the aggregate information; provided that such information does not personally identify you.

HOW DO WE USE THE INFORMATION WE GET, AND WITH WHOM MAY IT BE SHARED?

Wetzel’s Pretzels of Augusta® collects information in order to provide our users with personalized and customized service. We may use the information we collect to notify you of important functionality changes to the Wetzel’s of Augusta website, new services, special offers, or contests that we think you may be interested in. Wetzel’s Pretzels of Augusta® researches our user demographics and interests based upon the information that you provide. We do this to better customize your experience, and we may share this research with our partners.

Wetzel’s Pretzels of Augusta® may share personal information within the Wetzel’s Pretzels of Augusta® organization, including, without limitation, our franchise operations and affiliates. Use of this information by Wetzel’s Pretzels of Augusta® will comply with this Privacy Policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons or information about new product offerings. Further, with your permission, we may, on occasion, send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from Wetzel’s Pretzels of Augusta® business partners. If you elect to receive such materials, Wetzel’s Pretzels of Augusta® will not share your personal information with such partners, but rather will send a mailing or email on behalf of partners. If you do not elect to receive such materials, please contact us at Wetzels.privacy@mtygroup.com, and we will not send them to you.

Contests and promotions may be sponsored by companies other than Wetzel’s Pretzels of Augusta® or may be co-sponsored by Wetzel’s Pretzels of Augusta® and one of our partners. Our promotions and contests may request additional information from participants. Some of the data collected may be shared with that partner or sponsor. When you participate in a contest or promotion or request information, you permit Wetzel’s Pretzels of Augusta® to transfer your information to the sponsor so that they may answer your request. If you would rather not receive such information or have such information shared, please contact us at Wetzels.privacy@mtygroup.com. If you have more than one Wetzel’s Pretzels of Augusta® account, make sure you change your preferences for each account or e-mail name you have with us.

Companies may be engaged by Wetzel’s Pretzels of Augusta® to perform a variety of functions, such as assisting with promotions or providing technical services for our website. These companies may have access to personal information if needed to perform such functions. However, these companies are only authorized to use such personal information for the purpose of performing such functions and improving services.

Further, the information collected through our website is considered a trade secret of Wetzel’s Pretzels of Augusta®. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale of our company, our assets, or a portion of our assets to a third party.

Wetzel’s Pretzels of Augusta® reserves the right to use or disclose any information when we have your permission or in special circumstances, such as when we have a good faith belief that such disclosure is necessary to comply with a legal requirement, regulation, or legal request, to protect the integrity of our website, to fulfill your requests, to cooperate in any law enforcement investigation or an investigation on a matter of public safety, or to respond to claims that any files or data violate the rights of third parties, or protect the rights, property, or personal safety of Wetzel’s Pretzels of Augusta®, its users, or the public. For example, Wetzel’s Pretzels of Augusta® will make such disclosures necessary under the reporting procedures of the Digital Millennium Copyright Act (see the Terms of Use).

CHOICE/OPT-OUT

Our website provides users the opportunity to choose how the information they provide to us can be used by Wetzel’s Pretzels of Augusta®. If you are receiving promotional e-mail from us and would like to be removed from our list, simply click the link at the bottom of any e-mail you receive to unsubscribe. You can opt into or out of emails from us by logging into your account on Wetzel’s of Augusta and updating your preferences.

HOW DOES WETZEL’S PRETZELS OF AUGUSTA® PROTECT YOUR INFORMATION?

When you submit any files, information, or access your account, Wetzel’s Pretzels of Augusta® uses a secure server. The secure server software (SSL) encrypts all of the information that you provide before it is sent to us. Additionally, we take commercially reasonable measures to prevent unauthorized access to your data.

Your Wetzel’s Pretzels of Augusta® account is password-protected so that only you have access to this personal information. We recommend that you do not divulge your password to anyone. Wetzel’s Pretzels of Augusta® will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.

Unfortunately, no data transmission can ever be 100% secure. While we try to protect your personal information, we cannot ensure or warrant the security of the personal information that you transmit. You transmit such information at your own risk.

HOW DO WE ADDRESS THE PRIVACY OF CHILDREN?

Wetzel’s Pretzels of Augusta® is committed to protecting the privacy of children who visit our website. For this reason, Wetzel’s Pretzels of Augusta® does not collect personal information from children under 13. Children 12 years old and younger may visit the Wetzel’s of Augusta website under the supervision of a parent or guardian without disclosing any personally identifiable information. Our franchise operations and affiliates may need to access and use your child’s personal information in order to respond to a service request, prevent fraud, or assist us in the management and improvement of our website. We encourage parents of children under 13 to regularly check and monitor their children’s use of e-mail and other activities online.

WHEN DO WE MAKE CHANGES TO OUR PRIVACY STATEMENT?

From time to time, it may be necessary for Wetzel’s Pretzels of Augusta® to change this Privacy Policy, and the revised Privacy Policy will be posted on the Wetzel’s of Augusta website. You should check here periodically for changes. Your continued use of the Wetzel’s of Augusta website should be deemed your acceptance of the revised Privacy Policy.

DOES WETZEL’S PRETZELS OF AUGUSTA® ALLOW CUSTOMERS TO UPDATE OR CHANGE THEIR PERSONALLY IDENTIFIABLE INFORMATION?

Users of the Wetzel’s of Augusta website may, at any time, review the personally identifiable information they have provided about themselves (and their family members) and make changes to that information. Users can also request that their account be closed. Furthermore, users can request that Wetzel’s Pretzels of Augusta® delete all account information from our databases by writing to Wetzels.privacy@mtygroup.com, provided that Wetzel’s Pretzels of Augusta® may retain a copy of such information for business archive purposes.

ADDITIONAL INFORMATION FOR CERTAIN JURISDICTIONS
If you are a resident of Virginia, Colorado, Connecticut, Utah, Montana, Texas, or Oregon, you have additional rights under applicable privacy laws, subject to certain limitations:

Correction. The right to correct inaccuracies in your personal information, taking into account the nature and purposes of the processing of the personal information.

Deletion. The right to delete your personal information provided to or obtained by Wetzel’s Pretzels of Augusta®.

Access. The right to confirm whether we are processing your personal information and to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

Opt-out. The right to opt-out of certain types of processing, including:

To opt out of the “sale” of your personal information.
To opt out of targeted advertising by Wetzel’s Pretzels of Augusta®.
To opt out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.

You or your authorized representative may submit a request to exercise these privacy rights under U.S. state privacy laws online using our web form on Wetzel’s of Augusta. To opt out of targeted advertising by us, you can adjust your cookie settings through our cookie preference manager (see the section titled, What Kind of Personally Identifiable Information Do We Collect, and Who is Collecting It? above for further information). We will respond to your request as required under the applicable privacy law(s). If we deny your request, you may appeal our decision by submitting another web form request.

Categories of Personal Information Collected and Disclosed

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with particular consumers, households, or devices (“Personal Information”). Our collection and handling of Personal Information varies with our relationship and interactions with you. For example, we may collect different categories of Personal Information from customers, potential customers, employees, employee applicants, other workforce members, and potential franchisees of Wetzel’s Pretzels of Augusta®.

While our processing of Personal Information varies based upon our relationship and interactions with you, the table below identifies, generally, the categories of Personal Information that we have collected about consumers, as well as the categories of third parties to whom we may disclose this information for a business or commercial purpose.

Categories of Personal Information Collected and Disclosed

Categories of Personal Information Collected	Categories of Third-Party Disclosures
Identifiers Includes direct identifiers, such as a real name, alias, address, unique personal identifier, online identifier, rewards program identifier, IP address, email address, account name, or other similar identifiers	Service providers, our advisors and agents, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Customer Records Includes paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, current employment, employment history, bank account number, credit card number, debit card number, or any other financial or payment information	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Commercial Information Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Internet and Electronic Network Activity Information Including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement, including access logs and other usage data related to your use of any Wetzel’s Pretzels of Augusta websites, applications, or other online services	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, marketing partners
Location Data Location information about a particular individual or device	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, operating systems and platforms
Audio, Visual, and Other Electronic Data Includes audio, electronic, visual, thermal, olfactory, or similar information such as CCTV footage, photographs, and call recordings	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, operating systems and platforms
Professional Information Includes professional or employment-related information	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Education Information Includes education information that is not publicly available, personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Profiles and Inferences Includes inferences drawn from personal information to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, marketing partners
Protected Classifications Includes characteristics of protected classifications under California or federal law, such as race, sex, age, disability, or veteran status (Note: any such information is collected subject to applicable law and, generally, voluntarily)	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

This section supplements the information contained in our Privacy Policy above and provides, in general, our policies and practices under the California Consumer Privacy Act (“CCPA”). This section applies solely to individuals who reside in California (“consumers” or “you”). If you do not reside in California, this section does not apply to you. All terms defined by the CCPA have the same meaning when used here. This section does not address or apply to our handling of publicly available information made lawfully available by state or federal governments or other personal information that is subject to an exemption under the CCPA.

This section was last updated: January 1, 2025

Categories of Personal Information Collected and Disclosed

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California consumers, households, or devices (“Personal Information”). Our collection and handling of Personal Information varies with our relationship and interactions with you. For example, we may collect different categories of Personal Information from customers, potential customers, employees, employee applicants, other workforce members, and potential franchisees of Wetzel’s Pretzels of Augusta®.

While our processing of Personal Information varies based upon our relationship and interactions with you, the table below identifies, generally, the categories of Personal Information (as defined by the CCPA) that we have collected about California residents, as well as the categories of third parties to whom we may disclose this information for a business or commercial purpose.

Categories of Personal Information Collected	Categories of Third-Party Disclosures
Identifiers Includes direct identifiers, such as a real name, alias, address, unique personal identifier, online identifier, rewards program identifier, IP address, email address, account name, or other similar identifiers	Service providers, our advisors and agents, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Customer Records Includes paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number, education, current employment, employment history, bank account number, credit card number, debit card number, or any other financial or payment information	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Commercial Information Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Internet and Electronic Network Activity Information Including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement, including access logs and other usage data related to your use of any Wetzel’s Pretzels of Augusta websites, applications, or other online services	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, marketing partners
Location Data Location information about a particular individual or device	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, operating systems and platforms
Audio, Visual, and Other Electronic Data Includes audio, electronic, visual, thermal, olfactory, or similar information such as CCTV footage, photographs, and call recordings	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, operating systems and platforms
Professional Information Includes professional or employment-related information	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Education Information Includes education information that is not publicly available, personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners
Profiles and Inferences Includes inferences drawn from personal information to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, marketing partners
Protected Classifications Includes characteristics of protected classifications under California or federal law, such as race, sex, age, disability, or veteran status (Note: any such information is collected subject to applicable law and, generally, voluntarily)	Service providers, our advisors and agents, government entities and law enforcement, our affiliates and subsidiaries, advertising networks, data analytics providers, social networks, internet service providers, operating systems and platforms, franchise owners, marketing partners

Sales and Sharing of Personal Information

The CCPA defines a “sale” as disclosing or making available Personal Information to a third party in exchange for monetary or other valuable consideration, and “sharing” broadly as disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While Wetzel’s Pretzels of Augusta® does not disclose Personal Information to third parties in exchange for monetary compensation from such third parties, we may “sell” or “share” the following categories of Personal Information to receive certain services, information, or benefits from third parties: identifiers; customer records; commercial information; internet or other electronic network activity information; and inferences. We share these categories with third-party advertising networks, social networks, data analytics providers, and franchise owners (such as when we allow third-party tags to collect browsing history and other information on our websites to improve and measure our ad campaigns on https://wetzelsofaugusta.com/).

We do not sell or share sensitive Personal Information as that term is defined by the CCPA (“Sensitive Personal Information”), nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old.

Sources of Personal Information

We may collect the Personal Information identified in the categories above from the following sources:

Directly from you – For example, from information you provide in the course of obtaining products or services from Wetzel’s Pretzels of Augusta, from information provided in employment applications, or from information on franchise applications or forms.
Indirectly from you – For example, through our use of cookies and pixels on our websites, including https://wetzelsofaugusta.com/.
Our business vendors
Advertising networks
Data analytics providers
Social networks
Internet service providers
Operating systems and platforms
Data brokers
Our franchisees

Use of Personal Information

We may use the Personal Information that we collect for the following business or commercial purposes and as otherwise directed or consented to by you:

To provide or fulfill the reason for which you provided the Personal Information – For example, we may use such information to add you to our rewards program, to create and secure your account with Wetzel’s Pretzels of Augusta, or to process and complete online purchases and transactions via https://wetzelsofaugusta.com/.
To correspond with you – For example, if you request information or wish to share an experience that you had at one of our Augusta stores, we may ask for your name, address, and email address so that we can best respond to your comments.
To improve or customize our services and products
For marketing and advertising purposes
To evaluate and process inquiries from interested potential franchisees
To detect fraud and prevent loss
To provide you with information about our products and services through periodic emails or text messages
To respond to requests from law enforcement or court orders as required by applicable governmental regulations
To evaluate your application and eligibility for employment
To manage your compensation and benefits
To manage your development, performance, and conduct
To protect Wetzel’s Pretzels of Augusta against illegal activity and other misconduct
To comply with our legal obligations
As described to you when collecting your Personal Information or as otherwise outlined in the CCPA
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users/consumers is among the assets transferred
Other business purposes allowed by the CCPA

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes from those listed above without providing you notice.

Our use of your Personal Information may vary depending on whether you are a customer, potential customer, employee, employee applicant, or potential franchisee of Wetzel’s Pretzels of Augusta.

Sensitive Personal Information

Wetzel’s Pretzels of Augusta® only uses and discloses Sensitive Personal Information as reasonably necessary for the following purposes:

To perform services requested by you.
To help ensure security and integrity, including to prevent, detect, and investigate security incidents.
To detect, prevent, and respond to malicious, fraudulent, deceptive, or illegal conduct.
To verify or maintain the quality and safety of our services.
For compliance with our legal obligations.
To our service providers who perform services on our behalf.
For purposes other than inferring characteristics about you.

We do not use or disclose your Sensitive Personal Information other than as authorized pursuant to section 7027 of the CCPA regulations (Cal. Code. Regs., tit. 11, § 7027(m)).

Retention of Personal Information

Wetzel’s Pretzels of Augusta® retains the Personal Information we collect only as reasonably necessary for the purposes described above or otherwise disclosed to you at the time of collection.

Your Rights Under the CCPA

If you are a California resident, you have the following rights under the CCPA:

Right to Know/Access

With respect to Personal Information we have collected about you in the prior 12 months, and subject to certain exceptions and up to twice per twelve-month period, you have the right to request:

Categories of Personal Information we collected about you.
Categories of sources from which Personal Information was collected.
Whether we sold or shared Personal Information about you.
Business or commercial purposes for which we collected, sold, or shared Personal Information about you.
Categories of third parties with whom we share Personal Information.
Specific pieces of Personal Information collected about you.

Right to Delete

You have the right to request that Wetzel’s Pretzels of Augusta® delete any Personal Information we collected and retained, subject to certain exceptions. We may deny your deletion request if retaining the Personal Information is necessary for us or our service providers to:

Complete the transaction for which the Personal Information was collected, provide a good or service requested, fulfill obligations within an ongoing business relationship, fulfill terms of a warranty or product recall, or perform our contract with you.
Detect security incidents or protect against malicious, fraudulent, deceptive, or illegal activity.
Debug products to identify and repair errors that impair functionality.
Exercise free speech, ensure the rights of other consumers, or exercise other rights provided by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research when deletion would seriously impair the research, and you previously provided informed consent.
Enable internal uses aligned with consumer expectations.
Comply with legal obligations.
Make other internal and lawful uses compatible with the context in which information was provided.

Personal Information not subject to these exceptions will be deleted or de-identified, and we will direct our service providers and contractors to do the same.

Right to Opt-Out of Sale/Sharing

You have the right to opt out of the sale or sharing of your Personal Information.

Right to Correct

You have the right to correct inaccurate Personal Information collected about you. We may request documentation to verify your identity when necessary, as permitted by law.

Right to Limit

You have the right to limit our use or disclosure of your Sensitive Personal Information to certain purposes permitted by law. As explained above in the section titled Sensitive Personal Information, we only use and disclose Sensitive Personal Information as permitted by the CCPA, so this right may not apply in all cases.

Right to Non-Discrimination

You have the right not to be discriminated against for exercising your CCPA rights. Unless permitted by law, we will not, as a result of exercising your CCPA rights:

Deny you goods or services.
Charge different prices or rates for goods or services, including through discounts, benefits, or penalties.
Provide a different level or quality of goods or services.
Suggest that you may receive a different price, rate, or level of quality for goods or services.

Financial Incentives

The CCPA allows Wetzel’s Pretzels of Augusta® to offer certain financial incentives for providing your Personal Information, which may result in different prices or rates for our goods or services. Any financial incentive we offer will reasonably relate to the value of your Personal Information. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

If a financial incentive is offered, we will provide the details here, including how the incentive relates to your data, so you may make an informed decision about participation. If you opt out, withhold certain necessary Personal Information, or request deletion of such Personal Information, we will not be able to administer the program or provide the incentive.

Exercising Your Rights to Know/Access, Correct, or Delete

You may submit requests on your own behalf or through a legally authorized agent by:

Calling us toll-free at (888) 887-2108, or
Completing the request form available on https://wetzelsofaugusta.com/.

To process your request, we need sufficient information to verify your identity (or your authority as an agent) and to understand and respond to your request. At a minimum, you must provide:

What you are requesting: Describe your request clearly (e.g., categories or specific pieces of Personal Information for a “Know” request).
Who you are: Specify whether you are a California resident requesting for yourself or an authorized agent. Additional requirements for authorized agents are detailed below in How We Verify Requests.
California resident information: Provide enough identifying information to allow us to process the request. Additional verification may be requested as outlined below.

Exercising Your Right to Opt-Out of Sale and Sharing

You may opt out of most third-party tags and cookies using our Cookie Preference Manager, your browser settings (disabling cookies), or by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of https://wetzelsofaugusta.com/.

Opt-out settings are browser and device-specific. Returning from a different device or browser, or deleting cookies, requires re-applying your settings.
Our website responds to Global Privacy Control (GPC) signals. If your browser communicates a GPC signal, we will process it as a request to opt out for that browser and device. For more information, visit https://globalprivacycontrol.org/.

How We Verify Requests

We confirm receipt of your request within 10 business days. If you do not receive confirmation, contact us via toll-free number or web form.
To verify a request to know/access, delete, or correct Personal Information, we may match the information you provide with our records, send an email to the email on file, or request additional information. You must provide the requested information to complete verification.
Response time: We aim to respond to verifiable requests within 45 days, with an extension of up to 90 days if necessary, notifying you in writing.
Processing requests:
- Know/Access: We provide a report of Personal Information collected, including data collected by service providers or contractors.
- Delete: We delete your Personal Information and instruct our service providers, contractors, and third parties to do the same, subject to CCPA exceptions.
- Correct: We correct inaccurate Personal Information and instruct service providers and contractors to correct it.
We notify you if we cannot verify your request. If verification fails, the CCPA prohibits deletion, correction, or disclosure of Personal Information.
Fees: No charge unless the request is excessive, repetitive, or manifestly unfounded. If a fee applies, we provide a cost estimate before processing.
Authorized agents must provide documentation (power of attorney, signed authorization, valid email for direct confirmation, etc.) to submit requests on a consumer’s behalf.

California Privacy Rights under the Shine-the-Light Law

Under California’s Shine-the-Light law, California residents can request free information about any Personal Information we may share with third parties for their own direct marketing. Requests may be made once per calendar year for the prior year.

Submit your request in writing to Wetzels.privacy@mtygroup.com with the subject line “California Privacy Information”, stating that you are a California resident and providing a current California address. We will respond to valid requests by sending the information to the email used to submit the request. Responses will be limited to covered sharing as required by the law.

Changes to Our Privacy Policy

Wetzel’s Pretzels of Augusta® reserves the right to amend this Privacy Policy at any time. Updated policies will be posted on our website https://wetzelsofaugusta.com/ with the revised effective date. Continued use of the website or mobile application constitutes acceptance of such changes.

How to Contact Us for More Information

We welcome your privacy questions or requests for alternative formats due to disability. Contact us via:

Email: Wetzels.privacy@mtygroup.com

Mail: Wetzel’s Pretzels of Augusta®

Attn: Guest Services

[Insert Augusta-specific street address here]

Augusta, GA [Insert ZIP Code]

Phone: (888) 887-2108